Help should feel reachable when a marketplace issue becomes real.
CampusSwap offers in-app support for signed-in users and a direct contact route for broader support, privacy, and trust questions.
Support email
cremadesvivesedu@gmail.comInclude the relevant listing, order, conversation, or account context when possible so the team can review your case faster.
Account, listings, and safety
Use this path for report user, report listing, moderation, or account-safety issues.
Orders, payments, and disputes
Use this path for buyer checkout issues, featured promotion billing, payout questions, shipping issues, and order disputes.
General product support
Use this path for login trouble, product questions, or help understanding how CampusSwap works.
Where to go for the right issue
Signed-in users should prefer the in-app support center for disputes, payment help, shipping issues, or reporting a user or listing, because CampusSwap can attach that ticket to the correct order or conversation.
For privacy or legal questions, contact us by email and mention whether your request relates to account data, marketplace activity, support history, or payment records.
If there is an urgent safety concern, use local emergency or campus safety services first and then notify CampusSwap so we can review the relevant account or listing activity.